Refund policy

1. Right of Withdrawal (14 days)

1.1 Legal Period

In accordance with Article L221-18 of the French Consumer Code, you have a period of 14 days to exercise your right of withdrawal without having to justify your decision.

Starting point of the period:

For goods: From receipt of the product
For multiple products delivered separately: From receipt of the last product
For services: From conclusion of the contract

1.2 How to Exercise Your Right of Withdrawal

3 options available:

1️⃣ Online form (NEW — Mandatory from June 19, 2026)

🌐 Access your customer account > My orders > "Withdraw" button

In accordance with Ordinance No. 2026-2 of January 5, 2026, we provide you with an online withdrawal functionality

2️⃣ Standard withdrawal form

📧 Available upon request: support@young-eco.com

Compliant with Annex 1 of Article R221-1 of the French Consumer Code

3️⃣ Free-form written statement

📧 Email: support@young-eco.com

📮 Mail: JOIE DE VIVRE (YOUNG & ECO), 138 Avenue Victor Hugo 75016 Paris, France

Information to provide:

Order number
Purchase date
Name and contact details
Product(s) concerned

1.3 Prior Information

The Customer acknowledges having been informed of this right of withdrawal before validating their order, in accordance with Article L221-5 of the French Consumer Code.

1.4 Products Excluded from the Right of Withdrawal

In accordance with Article L221-28 of the French Consumer Code, the right of withdrawal does NOT apply to:

❌ Unsealed products after delivery that cannot be returned for hygiene or health protection reasons (opened cosmetics)

❌ Personalized products or made to your specifications

❌ Perishable products or products likely to deteriorate rapidly

❌ Sealed products whose seal has been broken after delivery

In short: Opened, used or unsealed cosmetic products cannot be returned for hygiene and health safety reasons.

2. Damaged or Defective Products

2.1 Reporting

If you receive a damaged, defective or non-compliant product:

Deadline: Within 7 working days from receipt

Contact: support@young-eco.com

Evidence required: Photos of the product, packaging and parcel

2.2 Solutions Offered

Young & Eco offers you, depending on the case:

Replacement of the defective product (free of charge)
Full refund (product + delivery costs)
Credit for your next order (if you wish)

Return costs: Covered by Young & Eco (prepaid return label provided)

3. Return Conditions

3.1 Product Condition

To be accepted, the return must meet the following conditions:

✅ Products new and unused

✅ Original packaging intact (seal unbroken)

✅ Labels present

✅ Proof of purchase included (invoice or confirmation email)

3.2 Return Costs

Withdrawal (14 days): Return costs at your expense (unless Young & Eco failed to inform you)

Defective product/Young & Eco error: Return costs covered by Young & Eco (prepaid return label provided)

3.3 Return Address

The return address will be communicated to you by email after validation of your withdrawal request.

NEVER return a product without contacting our customer service first.

4. Refund

4.1 Refund Period

In accordance with Article L221-24 of the French Consumer Code:

Maximum period: 14 days from the date we are informed of your decision to withdraw

Condition: We may defer the refund until receipt and verification of the returned product.

4.2 Refund Methods

Payment method: Refund made by the same payment method used for the purchase, unless express agreement for another method without additional charges

Amount refunded:

Withdrawal (14 days): Product price + initial standard delivery costs
Defective product: Product price + initial delivery costs + return costs

Express delivery costs: Not refunded (except error attributable to Young & Eco)

4.3 Non-Refundable Products

Opened, used or unsealed products
Products returned without prior authorization
Products damaged by the Customer
Products returned after the withdrawal period

5. Legal Warranties

All Young & Eco products benefit from legal warranties provided by the French Consumer Code:

5.1 Legal Warranty of Conformity (2 years)

Articles L217-4 and following of the French Consumer Code

The product must conform to the contract and be free from defects. In case of non-conformity, you may request:

Repair of the product
Replacement of the product
Price reduction
Refund (if repair/replacement impossible)

Period: 2 years from receipt of the product

5.2 Warranty Against Hidden Defects (2 years)

Articles 1641 to 1649 of the French Civil Code

In case of a hidden defect making the product unfit for use, you may request:

Full refund (redhibitory action)
Price reduction (estimatory action)

Period: 2 years from discovery of the defect

5.3 Exercising Warranties

To assert your legal warranties:

📧 Email: support@young-eco.com

Subject: "Legal Warranty — Order #[number]"

Include: Photos of the defect, proof of purchase, problem description

6. Undelivered Orders or Lost Parcels

6.1 Procedure

In case of non-receipt of your order within the announced timeframe:

Step 1: Contact us within 48h after the expected delivery date

📧 support@young-eco.com

Step 2: We open an investigation with the carrier (timeframe: 7 to 21 days depending on carrier)

Step 3: If the parcel is declared lost, we offer you the choice of:

Full refund (product + delivery costs)
Free resend of a new order

6.2 Stolen or Damaged Parcel

Parcel stolen after delivery: Young & Eco cannot be held responsible. We advise you to file a police report and contact your home insurance.

Parcel damaged during transport: Refuse the parcel or make written reservations on the delivery note. Contact us immediately with photos.

7. Taxes and Import Duties (International Deliveries)

7.1 Deliveries Outside the European Union

For orders delivered outside the EU (Switzerland, United Kingdom, Canada, etc.):

Customs duties and local taxes: At the Customer's expense

French VAT: Automatically deducted for deliveries outside the EU

Customs clearance fees: At the Customer's expense

7.2 Non-Refundable

Customs duties, import taxes and customs clearance fees paid by the Customer are not refundable by Young & Eco, even in case of withdrawal.

Advice: Check the applicable fees in your country before ordering.

8. Environmental Commitment and Extended Responsibility

8.1 Responsible Packaging

Young & Eco is committed to sustainable beauty:

♻️ Recyclable packaging: FSC cardboard, kraft paper, biodegradable cushioning

🌿 Certified suppliers: Eco-responsible partners (COSMOS, Ecocert)

🚚 Optimized logistics: Reduced carbon footprint for deliveries

📦 Reduced plastic: Limitation of plastics, use of recycled plastic (PCR) when necessary

8.2 Extended Producer Responsibility (EPR)

In accordance with the AGEC Law (Law No. 2020-105 of February 10, 2020), Young & Eco adheres to an approved eco-organization for packaging waste management.

8.3 Take-Back Program (under deployment)

An empty packaging take-back program is being deployed to encourage recycling and circular economy.

Information coming soon: support@young-eco.com

9. Applicable Law and Dispute Resolution

9.1 Applicable Law

This refund policy is governed by French law, particularly:

The French Consumer Code
The French Civil Code
The French Commercial Code

9.2 Amicable Settlement

In case of dispute, we favor amicable settlement.

Contact: support@young-eco.com

Response time: 48 business hours

9.3 Consumer Mediation

If the dispute persists, you can use free of charge consumer mediation:

Mediator: CNPM - Médiation de la consommation

Address: 27 avenue de la Libération, 42400 Saint-Chamond, France

Website: www.cnpm-mediation-consommation.eu

Email: contact@cnpm-mediation-consommation.eu

Deadline: You can refer the matter within a maximum period of 1 year from your written complaint to Young & Eco.

9.4 Competent Jurisdiction

Failing amicable resolution or mediation, the competent courts are:

For consumers: Court of the consumer's place of residence or of the registered office of JOIE DE VIVRE, at the consumer's choice
For professionals: Commercial Court of Nanterre

10. Reference Texts

This refund policy complies with the following provisions:

Articles L221-18 to L221-28 of the French Consumer Code (right of withdrawal)
Articles L217-4 to L217-14 of the French Consumer Code (warranty of conformity)
Articles 1641 to 1649 of the French Civil Code (warranty against hidden defects)
Ordinance No. 2026-2 of January 5, 2026 (online withdrawal functionality)
Directive 2011/83/EU on consumer rights

11. Contact

For any questions regarding returns, refunds or warranties: